Empathetic Communication and Feedback
In a world where connections are made in 280 characters or less, we dare to slow down, tune in, and truly understand one another.
Ever had a conversation that felt like two ships passing in the night? Yeah, we've been there too. Our approach to avoid this (avoidance) combines active listening, understanding body language and a generous help of compassion, while understanding human nature and core of our nervous system responses. A nice little hello to meaningful connections!
Once we get that, we dive into feedback. Let's face it: feedback can be about as enjoyable as a dentist appointment.
Feedback is a 2 way exchange, and usually a tad more challenging for a receiver in the conversation. So we start with bringing a strong focus to truly listening to feedback and using it for our own benefits. We bring in the responsibility process and growth mindset and how to combine both. Then we turn to the other side.
We infuse constructive feedback with kindness, encouragement, and just the right amount of wit. Trust us, we’ll train you so that your words will be heard loud and clear, without leaving anyone feeling like they've been hit by a freight train. And we will also make sure you are leaving feedback conversations empowered to grow and collaboratively work on challenges. With the right support people do miracles.